Terms & Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. These terms and conditions of sale constitute the entire agreement between Seller and Buyer and supersede any and all other prior or contemporaneous agreements, correspondence, quotations or understandings between the parties. Except as otherwise attached to these terms and conditions and signed by Seller and Buyer, there are no other agreements between Seller and Buyer with respect to the Goods. Placement of an order online or by phone indicates Buyer's aceptance of these terms and conditions. Any failure by either party to enforce at any time any term or condition hereof shall not be considered a waiver of such party's right thereafter to enforce the same or any other term or condition. TVI Electronics reserves the right to modify, cancel or rescind these terms and conditions of sale at any time, without notice.

Online Shopping

Copyright and Trademark Notice

Drawings, Specifications, and Technical Information

Typographical Errors

Online Coupon Codes

Minimum Order Quantity

Order Acceptance Policy

Purchase Order Application

Direct Bank Funds Transfer

International Orders

Shipping Policy

Order Cancellation

Applicable Law and Forum

Indemnification

Online Shopping
Our store uses a shopping-cart system. You can add items to buy them, modify your shopping cart to remove items or change quantities, and finally proceed to checkout. Our exclusive order entry system allows us to process orders promptly. Orders placed through our online store are processed automatically and therefore faster than orders placed by fax or e-mail because processing is not dependent on our customer service center's business hours.

Copyright and Trademark Notice
This site is owned and operated by TVI Electronics Co. All materials appearing on this site, including but not limited to text, design, logos, graphics, and images may be the sole property of TVI Electronics Co. The content of this site may be used only for the purpose of shopping or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of TVI Electronics. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. We trust you will respect all the hard work that has gone into creating the materials and the site!

Drawings, Specifications, and Technical Information

Drawings, specifications, designs, and other technical information furnished to Buyer by Seller shall remain the property of Seller. Without Seller's prior written consent, Buyer shall not use, duplicate or disclose any technical data delivered or disclosed by Seller to Buyer for any purpose other than for installation, operation or maintenance of goods purchased by Buyer.

Typographical Errors
While we make every effort to ensure the products information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event that item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, TVI Electronics shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced, TVI Electronics, at our sole discretion, will do one of the following:

a) If an item is priced lower then the displayed price, you will be charged the lower amount and we will ship the item.

b) If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund.

We reserve the right to correct and/or update the content on our website at anytime without notice.

Online Coupon Codes
Occasionally, TVI Electronics may present offers through online Coupon Codes. These online coupons are extremely time sensitive and are for qualifying online orders only. In order to receive the discount, you must click on "Click Here to Enter a Coupon!" on the online Order Summary page. After entering the coupon code exactly as it was presented to you, click on the "Submit Coupon" button. Then you may proceed to checkout as if you were placing a standard online order.

Minimum Order Quantity
You will notice that some of our products have a minimum order quantity. This is the minimum quantity that must be purchased for that particular product. Products with a minimum order quantity suit customers who purchase large quantities in a single order to gain a price advantage. The minimum order quantity is specified when viewing the details of a selected product.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TVI Electronics reserves the right at any time after receipt of your order to accept or decline your order for any reason and to limit quantity on any and all products. The charges at checkout may not be final. We may contact you regarding adjustments to your order, including but not limited to tax and shipping.

We will do everything possible to provide excellent customer service. However, TVI Electronics reserves the right to refuse a sale or service in certain instances. These include shipping to countries known to have high internet fraud rates and selling to customers whose conduct or communication opens questions of possibly high-risk transactions. All orders placed will be thoroughly researched before shipping in accordance with the policies set by TVI Electronics Credit and Fraud Avoidance Department. TVI Electronics may require additional information and/or verification before accepting and processing any order.

TVI Electronics urges you to confirm your purchase and personal information before submitting any orders.

Credit Cards
TVI Electronics accepts all major types of credit cards: Visa, MasterCard, American Express, Discover, JCB and Diner's Club. Please be sure to carefully fill out all personal information fields in the order form to avoid delays in processing your order.

Purchase Order Application
This payment method is only for US businesses and individuals who have already established a credit account with TVI Electronics. Please note that our minimum opening order for new accounts is $250.00 and the minimum for subsequent orders is $100.00. Orders that do not meet these minimums should be on credit card. Unfortunately, we are unable to accept purchase orders from private or international customers.

You may purchase with a Purchase Order by creating a Purchase Order Credit Account with us. Please read the Instructions on placing a Purchase Order / Credit Application. Once your application has been approved by TVI Electronics, you will be able to use your credit to place your Purchase Orders.

All purchase orders of Buyer shall, unless otherwise agreed in writing by Seller, be in writing and shall set forth the quantity of the Goods desired, the model number or type of Goods, the desired delivery date, the price, and all relevant information necessary to effectuate shipment of the Goods by Seller. All purchase orders shall be subject to acceptance of these terms and conditions of sale, and no additional, inconsistent or contrary terms shall become part of this agreement or any sale of Goods to Buyer. The terms and conditions listed herein shall be made a part of any agreement made between Buyer and Seller and shall have precedence over any terms and conditions proposed by Buyer in a purchase order or other writing.

Unless otherwise specified, payment by Buyer shall be made within 30 days of the invoice date. At no time will credit terms in excess of net thirty (30) days from the date of Seller's invoice be granted without Seller's written approval. Seller reserves the right to charge interest at the rate of 2% per month (but not more than the maximum percentage permitted by law) on all balances not paid by Buyer within the designated net terms. Payment of Seller's invoices are not subject to adjustment for any reason.

Direct Bank Funds Transfer (Direct Credit / EFT / Bank Wire Transfer)
TVI Electronics also accepts payments via direct bank deposits. Please note that wire transfer payments usually take 3-5 business days to clear. We will not ship your order until your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order.

DO NOT send money to any bank account other than the one provided with your order. TVI Electronics is not liable for any money loss or delay in delivery due to money sent to incorrect bank account. Please do not forget to mention your [Order No: xxx] in the transaction remark when transferring from your Bank Account.

Domestic Bank Wire Transfer:
BBVA Compass Bank charges us $16 USD per incoming wire transfer, so we ask that you add this fee to the invoiced purchase price of your order. This covers our bank fees and the cost of handling transaction failures. These fees are unavoidable.

International Bank Wire Transfer:
International wire transfers typically involve a minimum of two banking institutions: the originating bank, and a receiving bank. Your bank (originating bank) will typically charge a service fee to initiate the wire transfer as will any intermediary banks that assist with the wire transfer.

Typically, an intermediary bank in the destination country will deduct a third fee from the transfer amount that the customer requested, and the vendor (TVI Electronics) does not receive the full amount that you requested. Therefore, in additional to $16 USD per incoming wire transfer charged to us (TVI Electronics, the vendor) by the receiving bank, we ask that you add $22 USD to the invoiced purchase price to cover the intermediary bank's fee. This will ensure that when we receive the wire transfer, the amount will be sufficient to cover your product's cost & freight fee. Under no circumstances will TVI Electronics absorb the intermediary bank's fee from the invoiced purchase price.

Backorders
We take every effort to ensure adequate stock at TVI Electronics, but there is always a possibility that an item you requested is not in stock at the time you make your purchase. All stock items are subject to prior sale and will be confirmed at time order is placed. "In Stock" items cannot be canceled after order completion.

TVI Electronics will accept orders for "Out of stock" items. If an item in your order is not in stock, it will be placed on backorder and shipped to you when it becomes available. You will be charged for items on backorder at the time you place your order. If you do not want to be charged for backordered items, please indicate that in the Customer's Comments box during checkout. In this case we will not be able to ship backordered items before you pay your order in full. Shipping charges are non-refundable. A backorder may be canceled at any time prior to shipping.

Lead Time
The lead (production) time of a product largely depends on the quantity you are ordering and if a product is in stock. Production times are not guaranteed and offer an estimate. The initial product details page of your selected product gives the estimated lead time to acquire the product. Your Sales Consultant can assist you with production time expectations. As a guide allow 2-3 weeks for smaller quantities of product. If any further delays are anticipated, you will be notified via e-mail or phone. Please note the estimated production time does not include the delivery transit times.

Sales Tax
TVI Electronics only charges sales tax on orders to be delivered to addresses within the state of Texas. Buyer is responsible for any and all unpaid sales taxes. If you are a Reseller or Non-Profit organization and are tax exempt certified, you are eligible to have your TVI Electronics account flagged as tax exempt. So ensure your TVI Electronics account is tax exempt before completing your next order as any order that displays tax being charged during checkout is non-refundable.

Create an account at the TVI Electronics website if you have not already done so. For Texas Tax Exempt customers: download and complete the 01-3392 (Tax Exempt Certificate) form. You can fax this form to our Sales department at (281) 408-4052 or you can email it to . Please ensure that the company name on your account exactly matches the company name that is listed on your tax exempt certificate and that the paperwork you provide is complete.

International Orders
International orders may be subject to local import fees, customs, duty, or additional taxes in the country of destination. TVI Electronics is not responsible for, nor can offer any specific advice on import fees, duty, customs, or taxes that you may have to pay when your merchandise arrives. We cannot predict or prepay these fees. TVI Electronics recommends that you contact your customs import office for more information about potential charges. TVI Electronics is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned. We will charge you for any duties or customs fees erroneously charged to us. We will not mark a package as a "gift" or falsify values.

Subject to acceptance or rejection by Seller, Buyer may issue written change notices relating to the volume of the Goods ordered. Such changes issued by Buyer are restricted to: (a) increases in required quantity; (b) shipment schedule changes falling outside the Seller's production cycle (i.e., schedule changes must be implemented no earlier than the previously committed delivery date); (c) changes in place of delivery (with prior notice before the scheduled shipment) and (d) changes in method of shipment or type of packaging (with prior notice before the scheduled shipment). Shipments on an order may be "pushed out" or delayed one time only, up to a maximum of two weeks. No other change orders shall be permitted without prior written approval of Seller.

Order Cancellation
Only orders, submitted through this website for in stock Standard Goods, may be cancelled prior to the scheduled shipment date (refer to the cut-off times), unless otherwise specified in negotiated agreements (i.e., a non-cancelable, non-stock adjustable purchase agreement is specified). You MUST call/email us to cancel your order.

If the item is not in stock, the order may be cancelled prior the shipping date by calling/emailing our Customer Service. A cancellation fee of 15% of the purchase amount of the canceled Standard Goods will be applied to your credit card. This charge exists to cover expenses incurred in ordering of the goods, and packaging costs. This charge may be waived on the conditions of the order and assessment by management.

Buyer may not cancel custom/special orders at any time after order placement and will be liable for the entire purchase amount. See Custom Orders, Special Orders.

Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policy for easy returns.

Custom Orders

A Custom order is an item that we do not stock and that is ordered or manufactured by TVI Electronics for the customer's specific needs. If buyer's order requests a custom finish on the goods, the order shall be considered non-cancellable and all goods are non-returnable or exchangeable. Buyer is responsible for the costs of the goods and expenses incurred in production of the custom goods, including, but not limited to, the cost of the fixtures, the costs of non-stock parts, the labor, and overhead incurred in the production of custom order.

Cancellation of a custom order, once the project has started or been completed, forfeits the return of prepayments and deposits in order for TVI Electronics to recoup its costs. Due to the custom nature of these products unfortunately we must charge a 50% restocking fee should the order need to be cancelled for any reason.

In the event the customer refuses to accept shipment or fails to make any payment when due, TVI Electronics may take immediate possession of any of the goods and may suspend or cancel shipment to customer. TVI Electronics also has a right to retain the possession of the goods until the claim is paid. If the order is still unclaimed after a one month period, TVI Electronics will take a full possession of the goods, which means if Buyer will decide to claim his/her order in the future, he/she will need to pay a full amount.

Special Orders

Certain items such as, but not limited to, imported merchandise/items not currently in stock, and/or any item being ordered specifically for you are considered a special order.

All special order items require a full payment in advance. Shipping dates are approximate. NO guarantee on timing/delivery date.

Absolutely NO refund on special order. NO cancellation after the order is being placed with TVI Electronics.

TVI Electronics shall not be liable for late shipment and chargebacks, or other offsets as a result of a late shipment or failure to deliver in estimated time of delivery.

Applicable Law and Forum

The validity, performance and construction of the agreement between Seller and Buyer shall be governed by the laws of the state in which Seller resides, and such state shall be the only jurisdiction in which any suit may be brought against Seller regarding any dispute arising of this transaction.

Indemnification

Purchaser shall indemnify, hold harmless, and defend Seller, and its employees from and against any and all costs, claims, suits, liabilities, damages, and expenses of any kind whatsoever (including, but not limited to, court costs and reasonable attorneys' fees), incurred or suffered as a result of Purchaser's late payment or non-payment (including the costs of collection), misuse or alteration of the Goods, or design of Goods selected by Purchaser or of custom Goods.

Last Updated: September 5, 2018